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I am an experienced IT Engineer with over 7 years of expertise in network design, systems administration, and technical support. I specialize in managing IT infrastructure and enterprise-wide networks, with proven skills in project planning, execution, and cross-functional collaboration. My strong foundation in Computer Science and Engineering, coupled with a knack for troubleshooting, network configuration, and scripting, enables me to deliver innovative and efficient IT solutions.
Reliable and detail-oriented, I am driven by a commitment to quality and continuous learning. I thrive in high-stakes environments, where my technical expertise and problem-solving abilities contribute to improving team dynamics and achieving exceptional outcomes. As a strong advocate for precision, efficiency, and proactive support, I am dedicated to optimizing IT operations and delivering superior results in every project I undertake.
Professional Experience
Dubai , UAE
Feb 2023– till date
Project Engineer
● Managedandcoordinated multiple IT projects across the UAE, Kuwait, Oman, and Saudi
Arabia, optimizing resource allocation and ensuring timely project completion.
● Supervised a technical team for the installation and commissioning of projects, achieving
a 100% client satisfaction rate in after-sales technical support.
● Developed comprehensive technical guides to enhance service and product repair
efficiency.
Key Achievement: Successfully led projects that increased infrastructure reliability
across multiple countries, improving customer retention and satisfaction.
Al Ain , UAE
Aug 2021– Jan 2023
IT Support Analyst
● Provided technical support for hospital staff, managing and configuring IT
hardware/software across departments, including VPN setups and remote support.
● Oversawthe maintenance of Nurse Call systems and collaborated on facility upgrades
for patient rooms and networking enhancements, ensuring minimal disruption and
improved system performance.
● Enhanced hospital-wide security through ID card management and security access
control system maintenance.
● Updated internal and external hospital websites via WordPress, contributing to improved
user accessibility and site maintenance.
Key Achievement: Improved hospital-wide IT efficiency, reducing ticket resolution time
by 25% through proactive support and enhanced user training.
Kuwait & UAE
Oct 2017– July 2021
IT Technical Support Associate
● Designed and implemented organization-wide IT infrastructure, enhancing network efficiency for 1000+ users through proactive asset management and troubleshooting.
● Spearheaded the Time and Attendance system for 5000+ employees across multiple sites, reducing administrative time by 30% with automated reporting.
● Established a CCTV network and a Wi-Fi system for 1300+ users at remote project sites, achieving 95% uptime with minimal latency.
● Delivered first-level support with Servicedesk (Freshservice) for diverse IT issues, resolving tickets with a 95% first-contact resolution rate.
Key Achievement: Created an automated system for attendance tracking, significantly improving accuracy and saving HR administrative time by over 30%.
Bangalore
Aug 2015– Oct 2017
IT Engineer
● Maintained network stability across CAIR DRDO Campus, supporting 60+ network devices and 1000+ machines.
● Implemented preventive maintenance protocols, significantly reducing hardware failures and enhancing system reliability.
Key Achievement: Achieved a 15% increase in system reliability by implementing preventive maintenance practices across campus IT assets.
Education
STCET Chengannur
Computer Science and Engineering
SJHSS Pulincunnoo
Higher Secondary Education in Computer Science under Kerala State Syllabus
SJHSS Pulincunnoo
Higher School Education under Kerala State Syllabus
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